We all face a lot of interruptions during our everyday life, especially at work. We all know that these interruptions do not help us to be effective …
Here is one practice that will help you to handle team interruptions, especially in early stages of agile (or any process) adoption.
This entails putting a post-it on the board for each interruption, with the interruptor, the interruptee, a short description and a time cost. This forms a snake of shame after a while. You can easily use this tail to show that pretty much of sprint effort might have been redirected to support and other sinks.
So, this should be useful and easy way to show how much productivity could be lost to these “little” interrupts, and and hopefully the frequency of interrupt will reduce after all stakeholders see and understand the impact!