How to Win Friends & Influence People by Dale Carnegie

Mind maps are great way to share thoughts and ideas …

You can see the full picture here.

How to win people into your way of thinking

  • The only way to get the best of an argument is to avoid it
  • Show respect to the other person’s opinions. Never say you are wrong
  • If you are wrong admit it quickly and emphatically
  • Begin in a friendly way
  • Get the other person saying “yes, yes” immediately
  • Let the other person do a great deal of the talking
  • Let the other person feel that idea is his/hers
  • Try honestly to see things from the other person’s point of view
  • Be sympathetic with the other person’s ideas and desires
  • Appeal to nobler motives
  • Dramatize your ideas
  • Throw down a challenge

Fundamental techniques in handling people

  • Don’t criticize, condemn or complain
  • Give honest and sincere appreciation
  • Arose in the other person an eager to want

Be a Leader: How to change people without giving offence or arousing resentment

  • Begin with praise and honest appreciation
  • Call attention to people’s mistakes indirectly
  • Talk about own mistakes before criticizing other person
  • Ask questions instead of giving direct orders
  • Let other person to save face
  • Praise the slightest improvement
  • Make the other person happy about doing the thing you suggest
  • Give the other person a fine reputation to live up to

Six ways to make people like you

  • Become interested in other people
  • Smile
  • Remember person’s name, since it is the most important sound for the person in any language
  • Be a good listener. Encourage others to talk about themselves
  • Talk in terms of the other persons’ interests
  • Make the other person feel important (sincerely)